Introduction
Welcome to the Khammam Employee App. Your privacy is extremely important to us. This Privacy Policy explains how we collect, use, store, and protect your information when you use our mobile application for grievance management and service delivery.
Purpose of the App
This app is designed to facilitate municipal grievance management. It enables:
- Submitting civic complaints
- Uploading images related to complaints
- Tracking complaint status
- Communication between citizens and municipal staff
- Faster resolution through field verification
This application promotes transparency and efficient grievance redressal within the Khammam Employee App.
Information We Collect
Personal Information (Citizens)
When you submit a complaint, we may collect:
- Name
- Mobile Number
- Address / Location
- Complaint details
- Uploaded images
This information is used solely for grievance registration and service updates.
Personal Information (Employees)
Municipal employees may provide:
- Employee Name
- Employee ID
- Designation
- Department
This information is used strictly for official government purposes.
Non-Personal Information
We may automatically collect technical data such as:
- Device information
- Usage statistics
- Error logs
- Performance analytics
This helps improve app performance and ensure a smooth user experience.
Permissions We Require
Camera
Used for capturing photos related to:
- Complaints
- Inspections
- Work progress updates
Storage
Used for uploading images or documents from your device.
Location
Used to capture complaint location and verify field inspection points.
Location is used only for service delivery, not for tracking users.
How We Use Your Information
The information collected is used to:
- Register and process citizen complaints
- Assign tasks to municipal staff
- Send status updates to citizens
- Verify and resolve complaints
- Improve service delivery
- Maintain system security and reliability
Sharing of Information
We DO NOT share your information with any third-party organizations except:
- Authorized government departments
- Municipal officials responsible for grievance handling
- Legal or audit requirements
Your data is never used for commercial or marketing purposes.
Data Security
We implement strong security measures to protect your data from:
- Unauthorized access
- Misuse
- Alteration
- Loss or leakage
All communication between your device and our servers is encrypted.
Your Choices
You may control app permissions (camera, location, storage) through your device settings. Disabling permissions may affect some functionalities.
Children’s Privacy
This app is not intended for children under 13 years of age. We do not knowingly collect information from children.
Changes to This Privacy Policy
We may update this Privacy Policy occasionally. Any updates will be posted on this page.
Contact Us
For questions or concerns regarding this Privacy Policy, please contact:
Email:mc_kmm@yahoo.com